澳旅大修讀俱樂部管理科目的二年級學生在老師劉鳳萍的帶領下到澳門新濠影滙參觀酒店内的康體設施進行考察，並獲水療及康體部總監Melissa Chung介紹新穎設施的設計、安全措施、讓學生了解酒店樂園康體設施和措施的現況，以及其如何與可持續發展相互結合。
新濠影滙在以太空為主題的室內園區内設有16項刺激遊樂設施，包括水上過山車、衝浪模擬器等，在近期更與Hello Kitty 80週年派對合作吸引遊客。考察中，Melissa Chung重點提及了酒店的安全管理，從日常營運中的設備檢查（如AED急救裝置配置），到全體員工接受自閉症意識培訓並獲得「自閉友善中心認證」，皆展現酒店樂園對安全的嚴謹態度。同時，也提及了樂園在可持續發展方面有顯著努力，包括使用水循環系統、減少塑膠使用及電動巴士的引進等等，彰顯新濠集團對環保的堅定承諾。
水療及康體部總監Melissa Chung與其團隊親自帶領導覽及講解細節，不僅強化了學生對賓客體驗的重視，更開啟學生未來與不同夥伴合作發展的視野。考察結束後，Melissa Chung更贈送每位參觀者一張水上樂園的門票，讓學生可以親身感受客戶的旅程。從而，讓學生可以深入了解樂園的服務水準，並洞察當前市場中遊客的實際需求與期待。
UTM Students Explore Studio City’s Leisure Facilities to Enriching Their Learning Experience
A group of second-year students who were takeing the course - Club Management from bachelor’s degree programmes (Chinese medium), led by course lecturer Dr. Alison Liu Fengping, visited the wellness facilities at Studio City Macao. Melissa Chung, Director of Spa and Leisure at Macao’s Studio City integrated resort introduced students on the innovative designs and safety measures of the facilities. This opportunity allowed the students to learn about the current offerings of the hotel’s leisure and wellness services, the innovative design of the facilities, the safety measures, and how they integrate with sustainable practices.
Studio City has a space-themed indoor park, featuring 16 exciting attractions, such as a water roller coaster and surf simulator. Moreover, it has recently collaborated with the Hello Kitty 80th Anniversary Party to attract more visitors.
During the visit, Ms. Chung emphasized the safety management inside the hotel, for example, daily facility checks (such as AED emergency equipment), and autism awareness training for all staff, which lead to getting the hotel’s certification as an Autism-Friendly Center. She also highlighted Studio City’s commitment to sustainability, showcasing initiatives like water recycling systems, plastic reduction measures, and the introduction of electric shuttle buses, reinforcing the company’s strong environmental responsibility.
Ms. Chung and her team guided the UTM students, providing in-depth insights into guest experience management, while broadening their perspectives on future collaborations in the hospitality industry. At the end of the visit, Ms. Chung generously gifted each student a ticket to the water park, allowing them to experience the customer journey firsthand. This initiative enabled students to better understand the service standards of the park while gaining valuable insights into current market demands and visitor expectations.
